Refunds and Returns

PremiumRxDrugs has a 100% Satisfaction Guarantee.

Your complete satisfaction is our ultimate goal.

If for some reason your order is not fulfilled or delivered at right time, or you received a damaged product may be damaged in transit. You can contact our team immediately and we will ship you another package or will refund your full amount. You can let us know in case your order does not show up or you get any different item shipped by Premiumrxdrugs.com, as long as it meets the following state of affairs:

• The item should be returned within the 30 days of the receipt.
• We do not return the opened or used product, unless the particular product is damaged during transit.

If these mentioned conditions fulfilled we will refund your full amount in case if you will asked for the refund.

Some important points to be noticed:

• We kindly ask that you allow up to 30 business days from the order date for delivery. If you have not received your package or any notification (e.g., package on hold or returned to sender) after this period, please submit a ticket through the Refunds section, and we will promptly address your request.
• In case you receive a partial or incomplete order, we will issue you a full refund and then charge your credit card again for only the product (s) you have received. Please inform us within 30 business days in case you have received partial or incomplete order. Queries received after 45 days of delivery will not be entertained.
• In case the shipment is returned due to reasons such as an unclaimed package at the time of delivery, or an incomplete or incorrect shipping address provided at the time of purchase, a 50% reshipping fee will apply. This fee covers the cost of dispatching a new product, as we do not reissue returned items in accordance with our quality and safety policies. Since we do not store any customer payment information, you will need to contact us directly to arrange payment for the reshipment.However, if the return is the result of an error on our part, we will gladly reship your order at no additional cost.

Damaged, Defective, or Incorrect Items:

• We try our best and make the best possible efforts to reach our customers with our best services possible. If you are not satisfied with our product due to any reason or if there is any problem with our product, you can contact with our customer care through our website only. We request you to write a brief and detailed note, regarding the problem that you are facing with our product. You must include the order number, the name of the affected products, and also mention in a note whether you prefer refund or a replacement. A Customer Care Specialist will respond to you as quickly as possible.
• Please do not discard any items unless you have been directed to do so by our Customer Support.

Return Shipping and Processing:

You need to pack your incomplete or broken order in the same packet in which it has arrived to you. You can get more details on this by our customer care support.

Once we receive your return, we will refund or issue a credit within 30 business days and we will also send you the email confirmation of the same. It can take several days for the transaction to appear on your account, therefore be patience.

This website has a 100 % satisfaction guarantee. If for some reason you are not satisfied with our product you can contact us within 45 days of receiving the product. Queries receiving after 45 days will not be entertained.

We appreciate your kind understanding in this matter.

If you have any queries regarding your transaction, please contact us by sending a mail (or ticket from the Support Section) or call us at +1(646) 681- 4901.

You can send the returns to:

M/S DERRIC WOOD
UNIT NO.702,703,704 GOPAL HEIGHTS
PLOT NO D-9, NETAJI SUBHASH
PLACE
PITAMPURA DELHI-110034
(INDIA)